(Please read to the end, I promise there is a redeeming moral to this rant!)
I have a dirty little secret that I really am not proud of. I don’t make a habit of bragging about it and I really never thought that I would ever watch them when I heard the concept of the first one. But I kind of like those Reality Shows. I even remember making a comment like “they will never catch on.” But from the start of Big Brother on, I have to admit, I have my favorites. And I think if I could just stick to the ones on HGTV I might be able to salvage some kind of respect from you guys but I have to admit that one of my all time favorites is “Flipping Out” I love Jeff Lewis and want to be just like Jenni! If only! She should win an award in patience and looking the other way. And I should take her lead! Like I said, If ONLY!!!!But the other day I was watching a marathon of re-runs when I heard someone talking about one of Jeff’s assistances always being nervous and rattled and how instead of working in such a high stress job for Jeff, he should work at “a spa or something like that.”
I had to laugh. My coworkers and I have joked about how we could have our own sit-com at the spa where I work! The computers are constantly going down, or one of the spas that rent by the hour are not always working and the staff is LESS than Zen sometimes!!!! My friend and I joke that sometimes it just feels like we are Lucy and Ethel trying to keep up with the conveyor belt at the candy factory. Some days, we have asked; “Do you want to be Lucy or Ethel today?”
The customers never know what they want. They call in and usually just tell us that they want an appointment and then get annoyed if we ask too many questions and yet if they say that they would like an appointment on Thursday, we are supposed to be mind readers and KNOW their name, what kind of service and when and for how many people. It is like taking a multiple question quiz before we finally book them! After we ask, “What time on Thursday, they will usually ask “what time do you have? My response will politely be.. .”So, we are open twelve hours, you just tell me when you would like to come in and I will try to fit you in as close to that time as possible.” And their usual response might be…. “ANYTIME is fine”….so I will say “well then, I have a ten AM” and they will almost always say something like, “Oh we didn’t want morning, do you have something after 4PM?” Ahhh… well, then that’s not ANY time… right? When we ask for a credit card to confirm, they want to know why or have to run to their car to get their purse! WHO leaves their purse and/or wallet in their car? I guess half of our customers!!! (Seriously, if you are leaving your purse in the car…. WHY? didn’t your mom teach you that was not a good idea?)
Even though it is on our site, they want to know prices etc. I am happy to give them any information or offer to give them our website, they tell me they are looking at it. Funny thing is… every question they ask is freaking right there in front of them. Not until after I book their appointment do they mention that : “Oh I wanted four appointments.” Okaay then.
So then when they get there and I ask them if they have ever been there because clients also get annoyed if they have to hear the same script and will stop you half way through if they know it, some will say yes, that they actually were just there so I hand them their locker key to save them from having to hear my little script and they they turn around and ask where to go. (I thought you said you were just here?!) But of course I just sweetly and Zen like, (whatever that is) lead them back to their locker and deliver the speech that I give all NEW customers. But that’s okay, the CUSTOMERS are easy!
It is all those Zenny Therapists that really make our day! Sweet as a sugar cubes to our faces as they gossip and write emails to each other and management about how inept we are behind our backs. But then maybe why “backs” are their specialty, they know the perfect place to stab us when we aren’t looking. Of course it is our fault when the computers go down or a Customer doesn’t show up. And God forbid if they feel we didn’t give them an appointment that they feel was their turn to receive!
Last week the computers went down and we were literally blind. How did we do it back in the day? I remember a thing called pegboard bookkeeping. We had to learn it in school. I mean, what would happen if all the computers went out? I don’t know but I do know it wasn’t Zenish nor do I think Jeff Lewis, let alone his assistant would have wanted my job last week! But reeeally, not to worry! I have had an attitude adjustment and have been redeemed for another work week and even if I hadn’t~ usually the customer is none the wiser and never sees the behind the scenes break downs I have described nor knows anything different than the Zenniest experience they were looking for!
When someone comments “What a nice place to work” I smile and nod and I really am thankful that I have a job and that I get to work at such a beautiful place out in the country and yet as I am piling another load of towels into the washer I think to myself. “It would be even nicer if I was the one in the robe once in a while!”
And then I remember…. A little quote I heard and stop all my whining and seriously decide to have a better day regardless of the sometimes airbrained questions or feelings of not being fully appreciated ….
Hmmm… so I go through all of my venting and rambling and realize that I need to book an appointment for a Mammogram at our local Imaging Center so I call to book the appointment, and all of a sudden my mind goes blank and I am in the midst of doing ALL the things I just complained about… As the sweet sounding woman on the other end of the phones says… “May I help you?” And I say… uh… yeah, I need an appointment……” And wonder if she is sighing….she doesn’t sound like it… and that is when I hope that I sound just as compassionate to my own clients, on the other end of my own phone today!
“ If you want others to be happy, practice
compassion. If you want to be happy, practice compassion. ”
― Dalai Lama